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Q: When will we ship the order after you place?

A: The payment has been finished, our order team will deal with it within 48 hours. If there are irresistible factors, or we have holidays, we will inform customers of the shipment in advance.

Q: How long will you receive the parcel?

A: The estimated delivery time is 4-8 business days.

Q: What are the situations we have delayed delivery?

A:   1. The address, zip code, phone number, room number, and other information filled in by customers will be contacted by the courier to refill the information, because the courier cannot identify the information.

       2. If the product is out of stock, we will delay the delivery and inform customers in advance.

       3. There are irresistible external factors around the world, and we will delay delivery and inform customers in advance.

Q: How about the shipping cost and shipping method？

A: 1. Shipping fee is calculated based on the product weight. INKin tattoo supplies will be send out through the local warehouse or the China warehouse.

     2. If you want to get the parcel asap, also choose expedited shipping with fees. By DHL or local warehouse.

Q: What to do when you can't place the order?

A: Please feel free to contact us through the website’s mailbox. We will help you to deal with it together.

If there is a problem with your PayPal account, please contact PayPal.

If there is a problem with the bank transfer, please contact the local bank.

Q: What after service does INKin provide for products within warranty?

A: We provide free machine part replacement and maintenance for our products within the warranty period. INKin tattoo machines enjoy a 12-month warranty except for human factors.

Q: How long does the tattoo machine battery last?

A: 1. Inferno can operate continuously up to 8 hours on a full charge. Inferno can also be used in an extra-long session of work with an RCA.

     2. Rampage runs up to 7 hours.

Q: How to safely carry a tattoo machine outside the studio?

A: INKin designed a phone-sized EVA case, a compact travel case, to meet artists' travel needs to protect their tattoo machines.  Fits in the pocket like an iPhone, yet the hard-sell keeps the tattoo machine safe from impact. Buy an Inferno or a Rampage tattoo machine, you can get an EVA case for free. Standalone EVA cases are available for individual purchase.