30-Day Exchange & Return Policy
If there's something wrong with your order (defective product, incorrect order, damaged order,or not in love etc.), please contact us within 30 days from receiving your order and we'll be happy to assist you reviewing the case and if it is approved
then you can return the tattoo products to us with the order number on the packaging(The order number is very important on the packaging,because we need to return your money accroding the correct order number).Of course we will be sending a replacement if you accept this way( just please tell us what new models you need). Please do not return anything before we review the case,our customer service team will review the request and will send further instructions.our reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.Disclaimer.You will be responsible for paying for your own shipping costs for returning your item(Unless the tattoo products quality has problems).
Refund Money :If you apply a refund requtst . Money will be return back to your account within 2-3days after we receive your package and check that there is no problem
Return&Exchange Service Procedure:
1.Please login to your inkin account and locate the order you are not satisfied with.
2.Please contact inkin support.Please select the service type, either an Exchangor Refund. describe the issues that have caused the need for a refund/exchange. Please upload your original prescription if you have a prescription issue.For damaged/defective tattoo products, pictures are also necessary.
3.Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours (48 hours on weekends). Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this folder. Please follow the instructions that are provided by our customer service representative.
4. When we agree to return the package, please pack our products and send them back immediately. The cost of returning is borne by the customer，After we receive the package, if there is no problem after inspection, we will return your money back within 1-2 days via PayPal or Credit Card ( But due to the delay of PayPal and Credit Card, your money will be returned to your account within 14 working days)
Return address：3F,4Building, No.289,Fahua North Road Jinhua Zhejiang 321036 CN